Kitten Band, Premium Sense Phone Case for IPhone 16 Pro

Shipping policy

If you have any questions, please do not hesitate to contact customer service.

Email: support@litoglif.com

* Shipping times are estimates and start from the ship date, rather than the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other causes. For information on delivery time, please contact us.

* Please submit a ticket within 2 months after shipment if the package does not arrive on time, our representative will contact you within 24 hours. Please note that late applications may not be accepted.

After your order is placed, you will receive an email confirming your order. If you do not receive your confirmation email within 24 hours, please contact us at support@litoglif.com

Order Processing

Online orders are processed during business hours Monday – Friday, 9am – 5pm ET, excluding major holidays.

Once your order is placed, you will receive an email confirmation.

Please allow 2-3* business days to fulfill your order.

Once your order is fulfilled and ready to ship, you will receive an email with shipping confirmation and tracking details. Depending on the shipping method chosen and your location, orders will deliver in 5-15* business days.

Orders ship from our warehouse in Shenzhen, China

SHIPPING INFORMATION

We provide Worldwide Express shipping

standard $8 flat rate

A confirmation email will be sent to you once the order has been authorized and verified. We start to prepare it. We have put a lot of focus on making sure items are delivered to our customers as quickly as possible. You will receive your email of shipping information within 2 to 3 business days from the date of completion.

CHECK

A confirmation email will be sent to you once the order is authorized and verified. We start preparing your order immediately after it is verified. With this type of time frame, it is difficult for us to change or cancel your order, however we will do our best to support your request.

PROCESSING

Normally, it takes us 2-3 business days to process your order. Please note that this does not include holidays or weekends.

SHIPPING

After the items are processed and leave the warehouse, it usually takes 5-15 business days to reach the destination.

SPECIAL NOTE:

Delivery services are not available on the affiliated islands of Germany and Europe.

Italy and the affiliated islands do not offer delivery services.

Delivery service across the UK border (for the British Ocean Territory in the UK, the British Virgin Islands do not provide courier services).

Delivery services are not available in France and affiliated islands.

Delivery in the United States, but does not include remote areas such as Alaska, Hawaii, Puerto Rico, Guam and other overseas addresses, APO / FPO military address.

CONTACT INFORMATION

Email: support@litoglif.com

Phone: +852 44084299

Support: Get in touch from Monday to Friday: 9:00 AM – 5:00 PM

Address: Room A17, 29th Floor, Ningjin Center, No. 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@litoglif.com. Please note that returns will need to be sent to the following address: [A88, No. 699, Duishan Road, Zimao Town, Jinjiang City, Quanzhou City, Fujian Province]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@litoglif.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@litoglif.com.